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Privacy policy

This Privacy Policy explains how Neuros collects, processes and protects information you voluntarily share with us by using our services and website. This Privacy Policy is in line with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of information and on the free movement of such information (GDPR).

Collecting and processing information

We collect and process your personal information such as your name, email address, location, phone number, payment information and information about company you represent such as name, VAT ID, email address, phone number and website. In addition, we collect and process your personal information when you have been invited to use our services and website by existing Client in accordance with the Agreement between Neuros and the Client who provided the information and taking into account Client’s legitimate interest.

We also collect and process information about your activity while using our services and website such as information about features you have been using, dates and times of the access, information that identifies your device, operating system, IP address, browser, location, crash information that helps us understand when something breaks and other information.

To collect and process certain information we may use technology such as cookies and tools such as Google Analytics.

Cookies are text files that are stored in the Internet browser or come from the Internet browser on your computer system. When you use our services and website, a cookie may be stored on your computer system. This cookie contains a distinctive string that allows the browser to be uniquely identified when the website is visited again.

Google Analytics is a tool that tracks and reports on activities of your interaction with our website giving us insights into how you use it.

Neuros does not collect personal information such as racial or ethnic origin, sexual orientation, political, religious or philosophical beliefs, health information and services and website are not meant to be used for the processing of any such personal information. In a circumstance where you have provided us with such personal information via services and website you will be deemed to have consented to collecting and processing of such personal information.

Using information

We use information to: i) supply you with services and information you have requested via our services and website, ii) facilitate the use of our services and website for you in the most effective manner, iii) perform our obligations under the Agreement we have entered with you, iv) notify you about changes to our services and website, v) adhere to legal requirements stipulated by law, vi) perform marketing, research, performance analysis and troubleshoot activities, vii) protect against fraud.

Your personal information is stored on our servers and we take appropriate measures to ensure the security of your personal information. Your personal information is protected with passwords and “firewalls” that use encryption technologies to prevent unauthorized access, loss, destruction, manipulation, unauthorized disclosure and transmission of your personal information.

Our cookies do not disclose and do not contain any personal information. Cookies cannot read any information from your computer or interact with other cookies stored on your computer. However, cookies enable us to recognize you when you again use our services and website.

The purpose of using technically necessary cookies is to facilitate the use of our services and website for users. Some features of our services and website are inaccessible without the use of cookies. For these features, it is necessary to recognize the browser, even after moving to a different page.

The user information collected through technically necessary cookies is not used to create user profiles.

Analysis cookies are used for the purpose of improving the quality of our services and website and their content. Analysis cookies allow us to gain insight on how the services and website are used and thus constantly optimize our service. In the case of analysis cookies, no personal information is stored about you as a visitor and the user information collected cannot be traced to you as an individual.

If you do not want to accept cookies, you can deactivate or restrict this option in your web browser settings. You can delete cookies that have been saved at any time. This can also be done automatically. Deactivation of cookies may prevent our services and website from functioning properly and you may not be able to access all the options and information.

You can also prevent collection and transfer of the information generated by cookies to Google, as well as the processing of such information by Google, by installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout/eula.html?hl=en

Your rights

As a person whose personal information has been processed you have certain rights which stem from above-mentioned GDPR Regulation.

The right to access. You have the right to access the personal information which has been stored by Neuros along with information about the purpose of information processing. We will supply you with the copy of your personal information free of charge.

The right to rectification. You have the right to request the correction of personal information which you believe is inaccurate and the right to request to complete any personal information which you believe is incomplete.

The right to erasure. You have the right to request erasure of your personal information at any time, under certain conditions.

The right to restrict processing. You have the right to request the restriction of the processing of your personal information, under certain conditions.

The right to object to processing. You have the right to object to processing of your personal information, under certain conditions.

The right to information portability. You have the right to request a transfer of your personal information which has been collected by us to another organization of your choice or directly to you, under certain conditions.

Right to lodge a complaint with a supervisory authority. Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a relevant supervisory authority if you consider that the processing of your personal information by Neuros infringes the GDPR Regulation.

Right to withdraw the consent. You have the right to withdraw your consent for processing your personal information at any time.

For the processing of personal information through our services and website the responsible authority is:

Neuros d.o.o., Ilindanska 4, 88220 Široki Brijeg, Bosnia and Herzegovina. MBS: 64-01-0071-23 JIB: 4272494770002

We may update this Privacy Policy from time to time. Any such change will be displayed here.

In the event of any questions, comments, complaints or to exercise your rights as an information subject in connection with our Privacy Policy and the processing of your personal information by our services and website, you can contact us directly by email info@neuros.hr